Alcatel Unleashed

Hi,

i'm a citrix administrator and I successfully installed the CCS software version 10.6.92.2 on our servers, but a few of them cause trouble.

When launching the ccs.exe this error message appears:

"A control is not reachable.
Are you sure that you did not move the file mhlabl32.ocx, deleted the last CCS install, or renamed the directory of the CCS?
Please reinstall the CCS"

On every other server it works perfectly. Do you know what could cause this error?

Thank you in advance.

flex5

Hi @flex5,

I know this is a long shot but were you able to figure this one out? I am having the same exact problem with our environment. I am really at my wit's end and this is the only result so far in google upon looking it up. Please email me and let me know. kerwinmichaelmoldez@gmail.com. Thanks a lot

Reply a little late but we found that this was caused by a security update that was stopping the operation of the ActiveX.

Our fix was as follows.

1. Un install CCS including any leftovers in C:\Program Files (x86)\Alcatel & C:\ProgramData\Alcatel
2. Delete c:\windows\system32\codeintegrity\sipolicy.p7b
3. Open an admin cmd prompt and run the commands below in order:
diskpart
sel disk 0
sel part 1
assign letter=b
4. Leave the diskpart window open then open another admin cmd prompt and run the commands below in order:
b:
cd efi\microsoft\boot
del sipolicy.p7b
5. Return to the diskpart window and run the commands below:
remove letter=b
exit
6. Reboot your PC, reinstall & retest the CCS

Hope this helps.

Hi,

Is there any way to put that into script? I am planning to deploy this solution silently. Please advise.

Hi, I have gone through that process and yet i am still unable to run CCS.

any help please