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IP Softphone creates problem with sound on laptops

Posted: 20 Feb 2019 04:24
by Misiuuucz
Hello,

After week of using Softphone in our company, we have noticed, that sometimes it causes problem with sound. Some of laptops becomes completely muted. Microphone works, but speakers / headphones are dead. Even after shutting down IP Softphone, there is no sound on laptop, so people have to restart their computers.

Our laptops have installed Win 10.

It causes a lot of problems in work, so i hope you will response as soon as possible.

Best regards.

Re: IP Softphone creates problem with sound on laptops

Posted: 20 Feb 2019 08:18
by cavagnaro
Are your Windows fully updated?
Which sound card do they have? Have you tried with an USB device?

Re: IP Softphone creates problem with sound on laptops

Posted: 20 Feb 2019 08:55
by Misiuuucz
All of laptops are the same
Here's specifications:
https://support.hp.com/us-en/document/c05349510

Windows is fully updated. We have just replaced all laptops and updated whole software. Any ideas?

Re: IP Softphone creates problem with sound on laptops

Posted: 05 Dec 2019 04:54
by dcorbella
use wifi or LAN?